Account Manager

Job Description  

Account Managers are the liaisons between the agency and its clients. They are the primary point of contact -- handling all day-to-day client interactions, as well as managing the projects and correcting issues as needed to ensure client success. They are committed to providing top-quality service and exceptional results above all else.

An Account Manager is simultaneously an agency representative, project manager, and most importantly, coach. We are NOT looking for “yes-people”, who do anything the client asks without critically examining whether it’s actually in their best interest. 

We are looking for coaches -- marketing personal trainers. We need people who feel comfortable saying, “no we won’t do that, and here’s why…” to a misguided client request, and then coaching them towards the best course of action. Our Account Managers are able to call clients out when they fail to meet expectations or behave against their own self-interest, all while maintaining a positive relationship based on mutual respect and a shared goal of client success above all else. 

Digital Kairos can give you the requisite marketing knowledge for the role; we cannot give you the right attitude and mindset. If you are unable to think critically, have crucial conversations, or set clear expectations, do not bother applying.

What This Job Entails

• Managing a book of clients, serving as their primary point of contact via email, call text, and video call
• Maintaining and developing client relationships based upon mutual respect, high-quality service, expectation setting, and coaching
• Using the company core values to guide independent decisions about client accounts
• Continually innovating new methods to improve client experience, results and retention 
• Managing the entire client life-cycle, including launch calls, check-ins, billing, and offboarding calls
• Upselling clients on relevant products
• Collecting client feedback and passing it along to the team to drive constant improvement

‍